Customer service

After-sales management - customer service

Don’t allow your business relationships with your customers to end with the sale. Efficient after-sales mechanisms can secure long-term customer relations.

Typical manufacturer service requirements on the part of a machinery operator:

  • Complete documentation of machinery history with troubleshooting database
  • Dispatch of correct fault reports (incl. description and classification of fault, document upload etc.)
  • Unambiguous visual identification of replacement parts
  • Information on replacement part availability, delivery date and price

We map your service process from commissioning, repair and return processing and dispatch of assemblers to conversion of your machinery and invoicing of measures required, in SAP CRM Service or SAP R/3 CS.

Provide support for your customers over the entire service life of their machinery or plant. We can give you the required expertise and intelligent and established e-service solutions.

+86 21 64401276


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