Service deployment scheduling

ORBIS optimised service deployment scheduling

In times in which customer loyalty is becoming increasingly important, greater significance is attached to customer service. Automated service processes can enable you to reduce service costs and increase efficiency in your business.

An important element of effective customer service is the scheduling of the technical field staff. The scheduling system should be efficient, clear and easy to use.

Working with our partner mobileX, we have developed a service deployment scheduling solution to meet these requirements that is closely integrated into SAP CRM. The materials planning solution mobileX-Dispatch serves as a graphic planning and control tool for orders and resources.

The benefits of SAP CRM and mobileX-Dispatch at a glance:

  • 360-degree view of client data
  • High customer satisfaction and long-term customer loyalty
  • Low costs for customer service and field staff
  • Optimised scheduling, which increases utilisation
  • Reduced scheduling costs
  • Route optimisation
  • Automation of scheduling processes
  • Close integration into SAP CRM

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